Telebefuddling

Conversation with a telemarketer I recently had:

"Hi, may I please speak to Mr. Kevin Curran?"
"Speaking."
"I'm calling to offer you the chance to upgrade your current student loan plan to Platinum, we..."
"I'm sorry, did you say Platinum?"
"Yes, if you would like to upgrade..."
"Great! Is it actually made of platinum?"
"Um, well, we'll just need you to confirm your..."
"Sorry, the plan, it's made of platinum?"
"Umm...let me check here..."
"Sure, no problem. So...how did you get my information?"
"OK, it's just called 'Platinum,' would you still like to--oh, it's on the computer screen here."
"Cool. Well, I guess we're all set then. Thanks a lot!"
"Thank you very much....oh! If I could just have you confirm your..."
"Bye!"